# Booking & Cancellation Policy > Booking and cancellation policy of Expert Home Cleaners: deposits, confirmation, 48-hour notice, acceptance through deposit payment and recurring-client rules. Source: https://experthomecleaners.com/booking-policy Legal # Booking & Cancellation Policy How a booking is confirmed, how the deposit works and what happens when a visit is cancelled or moved. - Last updated October 22, 2026 - 5 min read - Experthome Cleaners LLC ## 1. Booking Confirmation & Deposits **1.1. Deposit Requirements** A deposit is required to reserve an appointment. Unless otherwise specified in writing, standard deposits are $50 for appointments involving one service professional and $100 for appointments involving two service professionals. Different deposit amounts may apply to specialized or larger projects when disclosed in advance. **1.2. Booking Confirmation** An appointment is not considered confirmed until the required deposit has been received and the Company has expressly confirmed the reservation. Verbal discussions, estimates, proposed dates, tentative scheduling, or an unpaid invoice do not guarantee appointment availability. **1.3. Late Deposit Payments** Deposits must be paid by the deadline communicated by the Company. If a deposit is not received on time, the Company may release the proposed appointment to another Client. Payment submitted after the deadline, including on the scheduled service date, does not obligate the Company to provide services at the originally proposed time. **1.4. Same-Day Accommodation** If the Company agrees to accommodate a booking confirmed on the service date, a same-day surcharge of $5 per hour per service professional may apply, provided the charge is disclosed and accepted before the service. **1.5. Deposit Credit** The deposit will be credited toward the final service balance unless it is lawfully retained under the applicable cancellation or rescheduling policy. ## 2. Cancellation, Rescheduling & Deposit Policy **2.1. Advance Notice** Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment. **2.2. Changes Made at Least 48 Hours in Advance** When the Client provides sufficient notice, the Company may transfer the deposit to a mutually agreed replacement appointment or arrange a refund according to the booking terms. **2.3. Late Cancellation or Rescheduling** If the Client cancels or requests rescheduling less than 48 hours before the appointment, the Company may retain the deposit as reasonable compensation for scheduling commitments, reserved labor, and losses associated with the late change, to the extent permitted by California law. Any retained amount must comply with applicable restrictions on liquidated damages and contractual penalties. **2.4. Missed Appointments** If the Client is unavailable, fails to provide access, or otherwise prevents the scheduled service from proceeding, the appointment may be treated as a Client-caused cancellation, subject to applicable law. **2.5. Company-Initiated Cancellation** If the Company cancels an appointment for reasons within its control and cannot provide the agreed service, the Client may choose between an available replacement appointment and a refund of the unused deposit. ## 10. Acceptance of Terms & Conditions Through Deposit Payment **10.1. Notice Before Payment** Before making a deposit payment, the Client will be provided with an invoice or payment request containing a clearly identified link to the Company’s Service Terms & Conditions and a notice requesting that the Client review them before submitting payment. **10.2. Acceptance Through Payment** By voluntarily submitting the deposit payment after receiving this notice, the Client acknowledges that the Terms & Conditions were made available for review and agrees to be bound by the terms applicable to the booking, to the extent permitted by law. The deposit payment constitutes an affirmative action indicating the Client’s acceptance of the disclosed Service Terms & Conditions. **10.3. Responsibility to Review** The Client is responsible for reviewing the Terms & Conditions before making payment and contacting the Company with any questions or concerns. A Client’s decision not to read the terms does not, by itself, invalidate an otherwise properly formed agreement. **10.4. Record of Acceptance** The Company may retain copies of invoices, payment confirmations, communications, and the version of the Terms & Conditions presented to the Client as documentation of the booking and acceptance process. **10.5. Changes to Terms** The version of the Terms & Conditions presented before payment applies to that booking. Material changes will not be applied retroactively without the Client’s agreement, except as otherwise permitted by law. ## 32. Recurring Clients — Late Cancellation & Rescheduling **32.1. Deposit Waiver** The Company may waive deposits for established weekly, biweekly or monthly recurring Clients, while generally requiring them for first-time or occasional Clients. A deposit waiver does not waive cancellation obligations. **32.2. 48-Hour Notice** A recurring Client must give at least 48 hours’ notice measured backward from the scheduled appointment start to cancel or reschedule without a late fee. **32.3. 50% Late Fee** If the recurring Client cancels or reschedules less than 48 hours before the scheduled start, a fee equal to 50% of the scheduled cleaning price applies, whether the appointment is canceled entirely or moved to another time or date. This applies even when no deposit was collected. **32.4. Invoice and Future Appointments** The Company may invoice the fee separately; it is not automatically credited toward future cleaning. **32.5. Legal Limitations and Prior Notice** This policy must be disclosed to and accepted by the recurring Client before it applies. It does not apply to Company-initiated cancellations or inability to provide service. The fee is intended as a reasonable estimate of scheduling-related loss, not an unlawful penalty, and applies only to the extent enforceable under California law. The Company may waive or reduce it in appropriate circumstances. Part of the [Service Terms & Conditions](/terms) — Version 2.1, October 22, 2026. Questions? A real person answers. Monday to Saturday, 8 am – 8 pm. [(279) 300-0830](tel:+12793000830 "Call Expert Home Cleaners") [support@experthomecleaners.com](mailto:support@experthomecleaners.com "Email Expert Home Cleaners") ## Clear terms. Clean home. Your starting price arrives the same business day. [Get my free estimate](https://experthomecleaners.com#estimate "Get a free cleaning estimate") [(279) 300-0830](tel:+12793000830 "Call Expert Home Cleaners") Monday to Saturday 8 am – 8 pm Sacramento-based. We come to you across Sacramento, Roseville and Elk Grove. - [support@experthomecleaners.com](mailto:support@experthomecleaners.com "Email Expert Home Cleaners") - [Find us on Google Maps](https://www.google.com/maps/place/?q=place_id:ChIJS-kFZJZUBgER1Xrm-p80REA "Expert Home Cleaners on Google Maps")